General
What is your information?
Truck-accessoires.nl
Nijverheidsweg 15
7005 AS Doetinchem
Netherlands
Phone: 0315 243 900
E-mail: klantenservice@truck-accessoires.nl
Chamber of Commerce: 09218782
BTW-number: NL001866415B22
What are your opening hours?
Monday: 09:00 - 17:00 hrs
Tuesday: 09:00 - 17:00 hrs
Wednesday: 09:00 - 17:00 hrs
Thursday: 09:00 - 17:00 hrs
Friday: 09:00 - 17:00 hrs
Saturday: 09:00 - 16:00 hrs (no customerservice)
Sunday: Closed
Order
How to order in the webshop?
Ordering should only be done online via the webshop. You can order in a few simple steps:
Find your product(s) and place them in your shopping cart.
Search first for the products you want to buy.
You put this in the shopping cart by clicking on the big green "order" button. You can continue shopping or continue ordering.
Choose for delivery or pick-up.
Choose whether you want to receive or pick up your product at our warehouse.
Choose your delivery country.
Base on your chosen country, the payment options are shown and shipping costs are calculated.
Choose your payment method.
There are multiple payment options possible depending on each country. Choose your preferred payment method.
Submit your discount code or loyalty points.
Log in to your account.
Do you already have an account with truck-accessoires.nl? Then log in to your account, ordering is much faster.
No account yet? You can also order without an account, then we still need your details. We do recommend that you create an account so that you have all your orders in one place and your loyalty points are also credited.
The terms and conditions.
Read the terms and conditions carefully and if you agree accept them by clicking on the box behind "I agree.."
Check and pay.
You will now get an overview of your order. Is everything that it says correct? Is everything right? Then you can now click on "BUY NOW" and the payment will follow.
You will receive a confirmation email and a status update "pending" within a maximum of 1 working day. If you do not receive it, please contact us!
Do I receive an order confirmation of my order?
You will receive an order confirmation immediately after placing your order.
There is mentioned on this;
- Which items and quantity you have ordered
- The item prices
- Any shipping costs
- Your address and shipping details
- The order number of your order
- The payment method used
Is my order received in good order?
Normally you will receive a status update "pending" within 24 hours (on working days). This means that your order was successful and we have received your payment. Your order is now pending!
In 48 hours (on working days) I haven't received a "pending" e-mail? Then check the spam folder of your e-mail program. Haven't received a status update yet? Please contact us; we are happy to help you!
Is ordering also possible by phone or e-mail?
Telephonically or by e-mail ordering is unfortunately not possible. You can only order via our webshop.
Ordering via our webshop is not difficult. In a few steps you have placed an order quickly and easily.
More information can be found under "How to order in the webshop?"
Do you need personal help when ordering via the website? Please contact us; we are happy to help you!
Are the prices shown in the webshop include VAT?
All prices listed on our webshop are in euros and include VAT and exclude any shipping costs.
In which language is the contract concluded?
The order/agreement is concluded in the language displayed on the page at the time of clicking "BUY NOW".
All further automated communication, including the order confirmation, status update and shipping information will take place in that chosen language.
Back of the language you can no longer change.
How do I receive the invoice for my order?
After your order (or part of it) has been shipped, you will automatically receive an invoice for the items sent.
It is therefore possible that you receive several partial invoices of your order.
This is only the case if partial deliveries take place, but then the total invoice amount will still be equal to the order amount paid.
I lost the invoice, can I receive a new invoice?
Via your customer portal you can download already sent invoices again.
Is online ordering at truck-accessoires.nl safe?
We work with a secure internet connection. Via the Extended Validation SSL connection, the transaction data is encrypted so that no one can secretly watch and the transaction is completely secure.
You recognize the secure connection by the "lock" in your browser.
Can I pick up my order?
Collection of your order in our store is of course possible. Please indicate this with your order.
Our address is Nijverheidsweg 15, 7005 AS Doetinchem (Click for navigation).
Pay
How can I pay for my order?
We offer different payment methods:
- iDEAL (only in the Netherlands)
- Maestro
- Mastercard
- Bancontact (only in Belgium)
- PayPal (we charge a surcharge)
- Visa / Mastercard / Maestro
- Prepay by bank (You arrange the payment via your bank to our bank account yourself. Upon receipt of payment, your order will be processed.)
What if my order was unsuccessful?
If your payment was not successful, the order will not be processed. Only paid orders will therefore be processed.
Have you placed an order but the payment was not successful or are you not sure if it was successful?
Contact us and we can inform you further, or you can see if a charge has taken place.
If a payment is not successful, you do not have to place a new order but we can send you a new payment link.
Supplements and returns
What are the shipping costs of my order?
The shipping costs depend on the order size, the size of the package and the country to which the shipment will be sent. Above a certain order amount, no shipping costs are charged. Exceptions are packages longer than 120cm and 175cm (such as sun visors, cabin stairs, etc.) or orders that must be sent on a pallet. You can see whether shipping costs are charged for your order during the checkout process.
How will my order be shipped?
After your order is ready for shipment, it will usually be sent as a normal package and you will receive a track & trace e-mail so you can follow your package.
If your package is sent as a letterbox package / envelope you cannot follow this shipment.
We have 4 different shipping options:
• letterbox package / envelope : for small and cheaper shipments
• Package - this is our most used shipping method, for normal shipments
• Long package : For packages that are longer than 120cm due to them
• Large package : The outside category, think of sunscreens etc.<>< rticle="">
Can I have my order delivered to a different address?
Yes, that's no problem.
During ordering, you can also enter a delivery address in addition to your own address. Your package will then be delivered to this address.
Clearly indicate the name of the person who receives the package. In some countries this can cause delays.
Are you almost certain in advance that you will not be able to attend to receive the package? Then we recommend choosing a different delivery address of a family member or friend.
Will my order be delivered in 1 go?
It is possible that your order is shipped in multiple packages. Below are some examples:
• A product is not in stock, but the rest of your order is.
• Your order is too large to ship in 1 package.
• Your order contains long products - these will be shipped separately.
I haven't received my order yet, what now?
We advise you to follow your package carefully through the track & trace link you received. If the package is on the road longer than you would normally expect, please contact us!
Attention! Sometimes the delivery person can deliver the package to the nearest parcel shop after a delivery attempt.
Returns
Although we do everything we can to make every customer a satisfied customer, you may not be satisfied with your purchase.
Your return is organized in a few steps. However, we have a few simple rules regarding return options.
Registration of your return via the field below or by downloading and filling in the Model Withdrawal Form (/modelform-for-herroepingnl_1.pdf)
Can I return all or part of my order?
Returning can:
- within 14 days of receipt of your order
- if the product is in unused condition / undamaged
- if it is not a custom-made item - such as
• Cutting stickers or other stickers made to the customer's wishes
• Curtain products with combinations specifically made to the customer's wishes
• Loose fabrics cut to the customer
• Other customized products or products that are clearly intended for a specific person.
(detailed information can be read in our right of withdrawal) <>< rticle="">
How can I return the items?
Register your return via the return form.
You will receive a confirmation of receipt of your return notification from us.
Print the confirmation of receipt of your return notification and send it with the package.
Make sure that your package is well packed and preferably in the original shipping box and send your package to:
Truck Accessoires / Attn. returns
Nijverheidsweg 15
7005 AS Doetinchem
Nederland
Important: the costs for returning are for your own account. You are responsible for the product arriving at us so we advise you to send by registered mail.
(However, in some countries we offer a return label at a reduced rate, ask us for the possibilities)
Revocation right
Shod the exceptions as stated at the bottom of this informative text, you have the right to withdraw from the agreement within a period of 14 calendar days, without giving reasons. This is the so-called withdrawal period or cooling-off period. This right only applies if you have made the purchase in the capacity of consumer.
Bedenkperiode
The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) has received the product. In the case where several products have been ordered, the day of the cooling-off period only starts on the day after you have received the last product.
Exerivable right of withdrawal
To exercise the right of withdrawal, you must inform us, Truck Accessoires, Nijverheidsweg 15 7005 AS Doetinchem, info@truck-accessoires.nl , +31 (0)315 243 900 via (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can also use the European model withdrawal form for this, but use of this form is not mandatory. This form can be downloaded via the link below this text.
It is therefore important to let us know within the cooling-off period that you invoke the right of withdrawal.
Constrained right of withdrawal
If you withdraw from the contract, you will receive all payments you have made up to that point (for the part to which the withdrawal relates), including the costs of delivery (with the exception of the additional costs resulting from your choice of a different type of delivery than the cheapest type of standard delivery), without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from us the agreement.
We will then refund you using the same means of payment as you used to make the original transaction, unless we have expressly agreed otherwise. There is no charge for making the refund.
We may postpone the refund until we have received the relevant products back or until you have demonstrated that you have returned the products, whichever occurs first.
Return of the products after withdrawal
After withdrawal, you must return or hand over the products to us without delay and in any case no later than 14 days after the day on which you have made the withdrawal known. You have fulfilled this obligation if you return the products in question before this 14-day period has expired.
The direct costs of returning the products are at your own expense.
We do offer a reduced rate for returns in some countries. Please contact us for this and we will send you a link with which you can print a label yourself
Returnproces
You can register your return via the return form below
You will then receive an e-mail from us with confirmation of receipt of your return notification
Print the receipt confirmation of your return notification and send it with the package< br="">Make sure your package is well packaged and preferably in the original shipping box and send your package to:
Truck Accessories / Attn. returns
Nijverheidsweg 15
7005 AS Doetinchem
Nederland
Important: the costs for returning are for your own account. You are responsible for ensuring that the product arrives at us so we advise you to send it by registered mail.
Prevaluation and damage
You are liable for the loss of value of the products resulting from use, other than necessary to determine the nature, characteristics and functioning of the products. If this is the case, we are entitled to set off this loss of value against the amounts that we would have to repay to you. It is therefore important that you treat the product carefully and carefully during the cooling-off period. We also ask you to always return the products with the original packaging, insofar as this is reasonably possible.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
the delivery of goods that spoil quickly or that have a limited shelf life;
the delivery of goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery (think of: canned food, cosmetics);
size products or products that are clearly intended for a specific person (think of: a printed T-shirt);
audio and video recordings and computer software whose seal has been broken after delivery (think of: a sealed DVD with a certain film on it);
newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (think of: one-off edition of a magazine or newspaper).
Garantie
Despite the fact that we carefully select our items for good quality, it can happen that they do not meet what you can reasonably expect from them. We will then not be difficult and will look within all reasonableness for a suitable solution or replacement of the product.
Do I have a warranty?
As a European consumer, you have certain rights under the law with regard to warranty on the products we sell. This legal guarantee means that we as a seller must ensure that the products we sell comply with the agreement we have entered into with you. This is what we are responsible for."
What is the legal guarantee?
For all items purchased in the webshop, the legal guarantees apply. This means that an article must comply with what you can reasonably expect from it. We guarantee that our articles meet the stated specifications, the reasonable requirements of soundness and / or usability and the existing legal provisions and / or government regulations. The legal guarantee only applies if you have proof of purchase and if you have informed us within a reasonable time after discovery of the defects in accordance with the complaints procedure. Warranty is excluded if the products show damage as a result of demonstrably different use than may be assumed in daily use.
What is the warranty period on the items I order?
For all purchased items, the legal warranty periods apply. Is your item defective or not functioning properly? Please contact us. We are happy to help you!
How do I use the warranty?
You must inform Truck Accessories within a reasonable period of time after you have discovered the defect.
If Truck Accessories deems the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with you.
The maximum compensation is equal to the price paid by you for the product.
How does it work?
- Contact us at klantenservice@truck-accessoires.nl
- Please include your order or invoice number
- Please indicate which item shows a defect
- The best possible description of the defect
- Preferably also some pictures of the article so that we can quickly gain insight into the defect and the possible cause
Complaints
We do everything we can to make every customer a satisfied customer, but in the unlikely event that you have a complaint, we would like to hear it.
If you as a customer have a complaint about a product and/or about other aspects of the services of Truck Accessories, you can submit a complaint to Truck Accessories. We take every complaint seriously and give a response to your complaint as soon as possible, but in any case within 14 days of receipt of the complaint.
If it is not yet possible to give a substantive or final response, Truck Accessories will, within 14 days of receipt of the complaint, confirm the complaint and give an indication of the period within which it expects to give a substantive or definitive response to your complaint.
If you have entered into the Agreement as a European Consumer, if you are not satisfied with the way in which we have dealt with your complaint, you can also submit it to a national disputes committee via the European ODR Platform. https://ec.europa.eu/consumers/odr/main/
